Terms of Service
Citrus Urgent Care
Effective Date: May 7, 2026
Welcome to Citrus Urgent Care. These Terms of Service govern your use of our website, services, patient portal, electronic communications, and interactions with our clinic.
By accessing our website or receiving services from Citrus Urent Care, you agree to these Terms of Service.

1. Medical Services
Citrus Urgent Care provides urgent care medical services for patients of all ages during our operating hours of 8:00 AM to 8:00 PM.
Our services may include:

• Urgent medical evaluations

• Treatment of illnesses and injuries

• Physical examinations

• Diagnostic testing

• X-rays and imaging

• Laboratory services

• Telehealth services, if available

Medical services are subject to provider availability and clinical judgment.

2. No Medical Emergency Services
Citrus Urgent Care is not an emergency room.
If you are experiencing a medical emergency, including chest pain, severe shortness of breath, stroke symptoms, severe bleeding, or other life-threatening conditions, call 911 or go to the nearest emergency department immediately.

3. Website Information Disclaimer
Information provided on our website is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment.
Use of this website does not establish a provider-patient relationship unless you are formally evaluated and treated by a licensed healthcare provider at Citrus Urgent Care.
Always seek professional medical advice regarding your individual healthcare needs.

4. Appointment Scheduling & Availability
Appointments and walk-in visits are subject to provider availability, patient volume, and clinic operating hours.
Citrus Urgent Care reserves the right to:

• Reschedule appointments

• Refuse service when appropriate

• Modify clinic hours

• Limit certain services based on staffing or medical necessity

5. Patient Responsibilities
Patients agree to:

• Provide accurate and complete medical information

• Present valid identification and insurance information when applicable

• Follow medical instructions and treatment recommendations

• Treat staff respectfully and professionally

Disruptive, abusive, threatening, discriminatory, or inappropriate behavior toward staff or other patients may result in refusal of service or removal from the premises.

6. Billing & Payment
Patients are responsible for all applicable:

• Copays

• Deductibles

• Coinsurance amounts

• Non-covered services

• Self-pay balances

Payment may be due at the time of service.
Insurance verification does not guarantee coverage or payment.
Patients remain financially responsible for balances not paid by their insurance carrier.

7. Electronic Communications
By providing your phone number and email address, you consent to receive communications from Citrus Urgent Care regarding:

• Appointment reminders

• Follow-up instructions

• Billing notifications

• Administrative updates

Standard messaging and data rates may apply.
Electronic communications may not always be fully secure.

• Messaging frequency may vary

• Message and data rates may apply

• Types of messages your patients or customers can expect to receive

• To opt out at any time, text STOP

• For assistance, text HELP or visit our website at www.citrusurgentcare.net

8. Patient Portal & Electronic Medical Records
Citrus Urgent Care utilizes PracticeQ as its electronic medical record (EMR) and patient management platform.
Patients using online forms, scheduling tools, or patient portal features acknowledge that electronic systems may occasionally experience interruptions, delays, or technical issues beyond our control.

9. Privacy
Your use of our services is also governed by our Privacy Policy and applicable HIPAA regulations regarding protected health information.

10. Intellectual Property
All website content, logos, branding, graphics, text, and materials are the property of Citrus Urgent Care unless otherwise stated.
Unauthorized reproduction, distribution, or use of website content is prohibited.

11. Third-Party Services
Our website or services may contain links or integrations with third-party providers, including payment processors, maps, scheduling systems, or external healthcare services.
Citrus Urgent Care is not responsible for the content, policies, or availability of third-party platforms.

12. Limitation of Liability
To the fullest extent permitted by law, Citrus Urgent Care shall not be liable for:

• Website interruptions

• Technical errors

• Delays in communication

• Indirect or consequential damages arising from website use or non-emergency medical services

Nothing in these Terms limits rights that cannot legally be waived under applicable law.

13. Changes to Terms
Citrus Urgent Care reserves the right to modify these Terms of Service at any time. Updated versions will be posted on our website with the revised effective date.
Continued use of our services after updates constitutes acceptance of the revised Terms.

Contact Information
Citrus Urgent Care
Hours: 8:00 AM – 8:00 PM
Phone: 407-542-9910
Email: info@citrusurgentcare.net
Address: 16837 E. Colonial Drive Orlando, FL 32820