Privacy Policy
Citrus Urgent Care
Effective Date: May 7, 2026
At Citrus Urgent Care, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal and health information when you visit our clinic, website, or communicate with us electronically.
By using our services, you agree to the practices described in this Privacy Policy.

1. About Citrus Urgent Care
Citrus Urgent Care is an urgent care medical clinic serving patients of all ages. Our clinic hours are currently 8:00 AM to 8:00 PM.
We are committed to maintaining the privacy and security of your protected health information (“PHI”) in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (“HIPAA”).

2. Information We Collect
We may collect the following types of information:
Personal Information

• Full name

• Date of birth

• Address

• Email address

• Phone number

• Emergency contact information

• Insurance information

• Government-issued identification

Medical Information

• Medical history

• Medications

• Allergies

• Symptoms and diagnoses

• Treatment records

• Imaging and laboratory results

• Billing and payment information

Website & Technical Information
When visiting our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Cookies and analytics data

• Pages visited on our website

3. How We Use Your Information
We use your information to:

• Provide medical evaluation and treatment

• Schedule appointments

• Process payments and insurance claims

• Communicate regarding your care

• Send appointment reminders or follow-up instructions

• Improve our services and website functionality

• Comply with legal and regulatory obligations

4. Electronic Medical Records (EMR)
Citrus Urgent Care uses the electronic medical record platform PracticeQ to securely manage patient records, scheduling, intake forms, communication, and billing-related services.
PracticeQ may process and store protected health information on our behalf in accordance with HIPAA requirements and applicable data protection laws.

5. Text Messages, Email, and Electronic Communications
By providing your phone number or email address, you consent to receive communications from Citrus Urgent Care related to:

• Appointment confirmations and reminders

• Follow-up care instructions

• Billing notifications

• Clinic updates

Standard messaging and data rates may apply.
Patients may opt out of non-essential communications at any time by contacting our office.
Please note that email and text messaging may not always be fully secure methods of communication.
SMS Terms of Service By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from [Brand/DBA]. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at [Privacy Policy URL]. Message HELP for help. Reply STOP to any message to opt out.

6. Sharing of Information
We do not sell your personal or medical information.
We may share your information with:

• Healthcare providers involved in your treatment

• Insurance companies and billing processors

• Laboratories, imaging centers, or pharmacies

• Service providers assisting clinic operations

• Government agencies or legal authorities when required by law

All authorized third-party service providers are expected to maintain appropriate privacy and security protections.

7. HIPAA Notice
Your protected health information is safeguarded under HIPAA. Patients may request access to their medical records, request corrections, or obtain additional information regarding their privacy rights by contacting our office.
A separate Notice of Privacy Practices may also be provided during registration or upon request.

8. Cookies and Website Tracking
Our website may use cookies and analytics tools to improve user experience and understand website performance.
You may disable cookies through your browser settings; however, some website features may not function properly.

9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal and medical information from unauthorized access, use, or disclosure.
Despite our efforts, no method of electronic transmission or storage is completely secure.

10. Children’s Privacy
Citrus Urgent Care provides medical services to patients of all ages, including minors. Information regarding minors is collected only as necessary for medical care and in accordance with applicable laws.
Parents or legal guardians may exercise privacy rights on behalf of minor patients where permitted by law.

11. Third-Party Links
Our website may contain links to third-party websites or services. Citrus Urgent Care is not responsible for the privacy practices or content of external websites.

12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Updated versions will be posted on our website with the revised effective date.

Contact Information
If you have questions regarding this Privacy Policy or your privacy rights, please contact:
Citrus Urgent Care
Hours: 8:00 AM – 8:00 PM
Email: Info@citrusurgentcare.net
Phone: 407-542-9910
Address: 16837 E. Colonial Drive. Orlando FL 32820